Posted by darren
on July 11th, 2016
Opinions, Weekly Feature.
How to be the next Bill Clinton
Most people who’ve met the former President say he has a way of making you feel as though you’re the only one in the room. He gives people his full attention and seems genuinely interested to hear their story. Clinton’s legendary charisma is due to his incredible focus – he takes the time to listen, and responds promptly in a truly genuine way.
The answer is simple
Have you ever sent an email and heard nothing back? Online, “no response” is actually considered a response. This is bad form, yet common practise, leaving people feeling a little lost and confused. But it’s easy for you to turn this around. Be like Bill. Actually give an answer. Your customers will love you for it.
Give them what they want
41% of consumers will expect an email response from a company within six hours of their query. Unfortunately, only 36% of retailers respond this quickly. And not just any answer will do – the quality of your email response matters just as much as timeliness.
Gone in 60 minutes
Even though 24 hours or less is widely considered an acceptable email response time, there is something you can do to really WOW your customers. Send a response within an hour and you’ll really impress them. Jago makes it easy to respond in an authentic and prompt manner, just like Bill.
